The world has changed and we have changed with it. We will remain current and adaptable in our approach to safety and hygiene. Protecting every Furst Class Lounge guest and ourselves will be our continuous priority.
Social distancing has become the new normal for all of us. This will impact on how we work and the way we receive dogs and customers into our business.
OPEN Tuesday – Saturday 10 am to 5.30 pm
Please note that closing times may vary
CLOSED Sunday – Monday
COVID Check-in Rules and Social Distancing
If you are feeling at all unwell, please do not visit FCL and call us to rearrange your appointment, when you can. Wearing face masks in shops and supermarkets in England will be compulsory from July 24
The 2-metre distance rule applies. We will continue to limit access to one customer, if you have more than one dog, please bring one it at a time from your car or ask for help.
We kindly ask that you arrive on time for both drop off and pick up.
Please wait for your message or phone call to pick you your dog and be aware that the grooming process may take longer due to Covid-19 procedures and staffing restrictions so your patience is very much appreciated.
We politely ask that you keep your time spent in the shop to a minimum to allow others to enter or leave.
Please wait in reception and do not enter the salon area.
On arrival for grooming appointments, please bring your dog with the minimum of restraint attire for quick removal. We will place your dog on a disinfected slip lead before taking them through to their accommodation.
You will take your lead, collar or harness home with you. Please remember to bring these back with you when collecting your dog.
Because of a large number of dogs needing our attention due to the lockdown we cannot de-matt dogs.
Should we find that your dog’s coat has become matted/felted, your dog may need CLIPPING OFF/SHAVING OFF. We highly recommend a short clip at this time to make the haircut last longer in the event of any further disruption and cancellations to a resurgence of Covid-19.
We will be wearing PPE for our own and your protection during this time.
Your dog will be handled with full PPE by one of our fully trained groomers until safely and completely washed and cleaned.
All dogs are required to be bathed by us before grooming due to evidence that a dog’s coat could act as a surface for coronavirus. No home bathing is required.
We have procedures in place to safely accept payment in all forms, whether you prefer to pay by cash, card, contactless or Apple Pay. We now also accept American Express.
We have now returned over 500 calls and messages to rebook or book future appointments and we would like to thank everyone for your support and cooperation.
Martin & Lee x x
FOR YOUR SAFETY FCL IS OFFICIALLY CERTIFIED PROTECTED BY Safe4