Furst Class Lounge

Covid protocol

The world has changed and we have changed with it. We will remain current and adaptable in our approach to safety and hygiene. Protecting every Furst Class Lounge guest and ourselves will be our continuous priority.


We Can Do This

Face coverings are Compulsory when visiting Furst Class Lounge

Social distancing has become the new normal for all of us. This will impact on how we work and the way we receive dogs and customers into our business.

Restricted Opening Hours

Wednesday to Saturday

10am – closing times may vary

Appointments are required except for all retail services

Professional dog grooming and Home Grooming are a preventative measure to preserve the health and welfare and prevent discomfort and suffering. Please do not wait until your dog’s coat is in matted or poor condition before seeking treatment from a professional and qualified groomer. 

Furst Class Lounge operates on an appointment basis where social distancing rules are maintained. Our hours of operation will vary to accommodate your pet under the new restrictions.

There remains no evidence that pets can transmit Coronavirus to people.

There remains some risk that Coronavirus has the potential to be carried from person to person on a pet’s belongings but is relatively unlikely. Furst Class Lounge implemented protocols to address this, where pets’ belongings or limited or do not enter the salon. Our clients have supported us outstandingly in this regard.

The most likely risk of transmission is contact between an infected person or a self-isolating household. As a professional organisation, risk assessment business practices are in place. Furst Class Lounge will frequently review risk assessment for the protection of staff and clients.

The risk of transmission between infected people (clients and staff) and risk assessment protocols remain in place. 

Please refer to our COVID Check-in Rules and Social Distancing Information further down, on this page.

Furst Class lounge benefits from a spacious salon, where multiple dogs’ can be accommodated in custom-built, industry-leading, veterinary holding systems which can safely and comfortably house the smallest to the largest of breeds. Our accommodation cages, constructed from the highest-quality polypropylene, allow natural light to enter are warm and with quiet marine-grade aluminium doors and smooth disinfected surfaces are the safest system for housing your pet. 

Furst Class lounge has adequate parking spaces and an area outside the salon where we can safely check you in, from your car, if necessary. Only one person at a time may enter the reception area where strict social distancing rules and face coverings are required.

We have the latest technology in contactless payment systems for your convenience. You can also pay directly from your car with our portable contactless payment devices. You may pay by phone or bank transfer if you wish.

Thank you, we look forward to welcoming you back to Furst Class Lounge soon!

Warmest regards,

Martin, Lee and the FCL Grooming Team


COVID Check-in Rules and Social Distancing

If you are feeling at all unwell, please do not visit FCL and call us to rearrange your appointment, when you can. Wearing face masks in shops and supermarkets in England will be compulsory from July 24

The 2-metre distance rule applies. We will continue to limit access to one customer, if you have more than one dog, please bring one it at a time from your car or ask for help.

We kindly ask that you arrive on time for both drop off and pick up. We operate on an appointment-only basis.

Please wait for your message or phone call to pick you your dog and be aware that the grooming process may take longer due to Covid-19 procedures and staffing restrictions so your patience is very much appreciated.

We politely ask that you keep your time spent in the shop to a minimum to allow others to enter or leave.

Please wait in reception or shop and do not enter the salon.

On arrival for grooming appointments, please bring your dog with the minimum of restraint attire for quick removal. We will place your dog on a disinfected slip lead before taking them through to their accommodation.

You will take your lead, collar or harness home with you. Please remember to bring these back with you when collecting your dog.

De-matting a neglected coat will take place at our discretion and where required for the immediate welfare of the dog. This is due to FCL working at full capacity with extra procedures in place for disinfecting and working to a tight schedule.

Should we find that your dog’s coat has become matted/felted, your dog may need CLIPPING OFF/SHAVING OFF. We highly recommend a short clip at this time to make the haircut last longer in the event of any further disruption and cancellations to a resurgence or second wave of Covid-19. A second follow up appointment may be required if we cannot complete your dog in the allocated appointment time.

We will be wearing PPE for our own and your protection during this time.

Your dog will be handled with full PPE by one of our fully trained groomers until safely and completely washed and cleaned.

All dogs are required to be bathed by us before grooming due to evidence that a dog’s coat could act as a surface for coronavirus. No home bathing is required.

We have procedures in place to safely accept payment in all forms, whether you prefer to pay by cash, card, contactless or Apple Pay. We now also accept American Express.

We would like to thank everyone for your continued support and cooperation.

Martin & Lee x x


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