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By signing your customer registration record card, you agree to the Terms and Conditions and our full Terms and Conditions of service below.
We abide by the Animal Welfare Act 2006 and the Veterinary surgeon act 1966. We aim to educate our customers regarding responsible pet ownership and coat care through guidance and advice.
Anal glands are visually checked for a healthy appearance only by your dog groomer.
Ear Health and Ear Plucking. Excess hair found around the opening or auricular part of the ear canal will be cleared as part of our hygiene service.
Hair and ear wax or plugs inside the ear canal should be removed under the supervision of your veterinarian. Ear hair removal from deep inside the ear may cause or exacerbate ear infections, and as such, it is your vet’s responsibility. Your vet should inspect the ear canal after removing hair and wax plugs to assess if irritation or damage may impact ear health.
It is your responsibility to seek the professional services of your Veterinarian for the inspection of anal glands, the internal anal areas and the internal vertical and horizontal ear canal to ensure proper function and health and not the responsibility of your dog groomer.
Please note, Dogs that are received into the salon demonstrating evidence of lack of adequate/reasonable care and attention (i.e brushing to prevent a matted coat) over three appointments (giant breeds over two appointments) will no longer be accepted. This would go against our personal and professional code of practice regarding the pet owner taking reasonable steps to ensure their animals’ welfare needs are met.
To register your dog/dog’s for Grooming Services with Furst Class Lounge Limited, The Customer will be required to sign our Health Declaration and Terms & Conditions of Service Agreement.
You must be at least 18 years old to register or check a dog into FCL for grooming appointments.
These terms and conditions will apply to grooming services provided to you (the consumer, customer, consenting, owner or you) by us, we, the supplier, The Groomer, FCL, FCL Ltd, Furst Class Lounge or Furst Class Lounge Limited. This agreement is in addition to all Terms and Conditions of Service and includes the following text:
I confirm that my dog is fit, healthy and fully vaccinated. I agree to care for my dogs coat between grooming appointments by maintaining it in reasonable condition. I understand that Furst Class Lounge Ltd may not clip off or shave a heavily matted/felted coat due to lack of maintenance and neglect. I agree to pay any extra charges involved in de-matting a neglected coat due to lack of home grooming/brushing between grooming appointments. By signing this customer record card I agree that the groomer (FURST CLASS LOUNGE Ltd) cannot be held liable or responsible for irritation, abrasion, cuts, patchiness or hair loss due to any pre-existing skin condition or as a result of the process of grooming, de-matting, thinning, hand-stripping, shaving, or any mishap caused by non-disclosure of your dogs medical condition or behaviour. I understand that, due to my dogs temperament and behaviour, limitations in completing the grooming process may apply. If my dog attempts to bite any person or another dog, a muzzle may be used, or at the discretion of the groomer, the grooming process may be stopped and grooming up to that point will require payment. If my dog bites another dog or person I agree to pay for the full cost of damages & expenses my dog causes. If I fail to collect my dog at the agreed time I will pay all extra care and accommodation costs due. If my dog is found to harbour fleas or external parasites, I agree to pay the clearing and containment charge. If my dog causes concern for its health and wellbeing while in the care of Furst Class Lounge Ltd, I agree that you may obtain veterinary treatment at my expense. I agree to pay charges for appointments cancelled/missed without 24hr notice. I accept and consent entirely to all of the terms and conditions shown and those contained in detail on the Furst Class Lounge Ltd website. I understand that Furst Class Lounge Ltd may update terms and conditions at any time without prior notice and may decline service at any time.
I confirm that all details provided are true. Further details in respect of your consent to groom can be obtained from FURST CLASS LOUNGE Ltd or the FCL Website, www.fclgrooming.co.uk.
All Prices published on our breed price guide assume a reasonable condition and temperament.
Reasonable condition refers to the general condition of the coat and skin. Please see the section below on coat condition. A healthy, well cared for dogs coat should be brushed or maintained to meet the demands of the coat type and breed. Many coat types require time, consistent effort and appropriate tools to be maintained correctly. Skin conditions can be evaluated for suitability for grooming on an individual basis.
Temperament refers to behaviour. Physical behaviour: energetic, lethargic, aggression/biting and state of health. Psychological behaviour: fear, anxiety and level of social conditioning.
Additional charges will apply for the extra time, products and equipment involved in de-matting unmaintained coats and for dogs whose, temperament or health also requires more time to complete. Aggressive dogs are not accepted. As a salon which champions Responsible Dog Ownership, we may decline service to remove (Clip off/shave off) matted/felted coats due to owner neglect, conditions apply.
The health and condition of a dogs coat and skin are the responsibility of the owner (along with its socialisation, training, physical and psychological state of health.) Professional grooming plays an important role in the commitment undertaken when choosing any breed of dog. This level of commitment is evident in the condition of the coat due to effective home grooming and temperament due to socialisation & training.
We can arrange an appointment to meet the owner and dog for a free consultation before the first grooming appointment to assess condition and temperament. A health check and coat assessment are always carried out prior to each grooming session with the owner or carer present or we will contact you if the coat is found to be in a neglected condition once grooming commences.
This will be determined by taking all factors into consideration. A well-cared-for dog, which is maintained in a reasonable condition between grooming appointments and exhibits normal behaviour, is usually the price shown in our Price Guide. All dogs and puppy introductions are assessed and priced individually and on an on-going basis.
If we cannot safely complete your dog within the guidelines of the animal welfare act 2006 due to behaviour, aggressive or otherwise, we will call you to let you know. Fee’s will apply.
If we have bathed and dried your dog a £25 charge will apply, if not a £15 charge will apply. If this is the case, behavioural training is normally recommended as a course of action for you to take.
No Shows/Missed Appointments without 24hrs notice will incur a fee of £15.00 per dog, payable at your next appointment.
Arriving 30 minutes or more late for appointments will, in most cases, require re-scheduling and a missed appointment fee of £15.00 may be applied.
You must be at least 18 years old to register or check a dog into FCL for grooming appointments
We kindly request that you arrive at the time of your appointment and pick your pet up in a reasonable time once we have informed you that your dog/s are ready for collection.
Once 1 hour has elapsed after notification of completion has been given, or the arranged pick up time, a £10 charge per hour will be added to the final price unless previously arranged for the care and observation of your dog/s. This is to discourage pets being left with us for extended periods possibly resulting in stress and anxiety.
No Shows/Missed Appointments without 24hrs notice will incur a fee of £15.00 payable at your next appointment.
Arriving 30 minutes or more late for appointments will in most cases require re-scheduling and a missed appointment fee of £15.00 is applied.
Grooming services assume a reasonable condition and temperament.
Reasonable condition refers to the general condition of the coat and skin. Please see the section below on coat condition. A healthy, well-cared for dog coat should be brushed or maintained to meet the demands of the coat type and breed. Many coat types require time, consistent effort and appropriate tools to be maintained correctly. Skin conditions will be evaluated for suitability for grooming on an individual basis with the support of your veterinary professional in severe cases.
Temperament refers to behaviour. Physical: energetic, lethargic, aggression, biting and state of health. Psychological: fear, anxiety and social conditioning.
Neglected (lack of effective brushing and maintenance) resulting in a heavily matted or felted coat.
Effective brushing (routinely brushing the entire coat with appropriate tools from the skin out) of long/double-coated and wool breeds, in particular, can only be achieved through daily or regular care. Neglecting to brush effectively for one week or more will result in mats forming in the coat. This is an essential part of the owners taking responsibility for the health of pets in their care.
Severe matting/felting can be painful to your dog during brushing. Brushing only causes live hairs to be pulled out of the skin with excruciating pain. Even mild matting can cause your pet a great deal of pain. Matting can cut off blood supply to extremities, and deny regular air circulation in severe or prolonged cases. Skin denied fresh air and stimulation from regular brushing becomes quite unhealthy and provides optimum conditions for fungus, bacteria & parasites. It can turn dark pink to red, and open sores are able to form emitting foul odours. Even organic matter, like grass seeds and sticky buds, can become embedded in the skin. Matted coats have been known to contain excrement of the pet and even fly larvae that further irritate the skin. Remember, sometimes these mats and their consequences can be completely hidden from view. If the coat has become felted it may appear that you are brushing to the skin but in
Due to our busy schedule, often booking ahead by several weeks, we cannot offer a clip-off service for matted and felted coats because they will need immediate and urgent attention. Naturally coated dogs, such as Rough Collies, Golden Retrievers, Pomeranian, Spitz and German Shepherd, cannot be considered for a clip-off. Please consult with your veterinarian under these circumstances.
Dogs are our passion, we take responsibility for their care seriously
Your dog’s need for exercise, diet and grooming change from puppyhood to old age. The approach to each of these is important and in the case of grooming needs, FCL will adapt to those changing needs. Puppies can be very high energy and old dogs are limited in their ability to move and be handled. Old dogs may have other health issues to consider and visits for grooming are eventually not advisable. These considerations for the individual may affect how much can be safely achieved in one grooming appointment. We will never increase the risk to your dogs’ well-being purely for cosmetic reasons. Limitations in this respect will be fully explained. Insistence or complaint regarding these limitations may result in FCL having to refuse grooming services. See limitations in the drop-down menu below for further details.
If your dog has a neglected heavily matted or felted coat, or any other acute condition that has yet to be assessed, please visit your veterinary practice for advice on skin condition and general health and then have the coat removed/clipped off before visiting FCL. After which we can offer advice and work with you to ensure the coat and skin are kept in optimal condition as the coat regrows. If you think your dog is unfit for grooming for any reason, please call us prior to your appointment and we will be more than happy to re-arrange.
An exception will only be considered to clip off/shave off if immediate action is required for the welfare of the animal in the case of severe matting and felting whether partial or entire and then only with consensual permission by a signed Furst Class Lounge Ltd consent form and subject to time/appointment availability. This will add considerably more to the cost of grooming and will only be considered if the dog’s temperament is suitable to complete the procedure without causing stress, suffering and discomfort. We reserve the right to take photographs and videos of neglected coats, while dogs are in our care, keep shaved-off
By signing your customer record card you agree that the groomer (Furst Class Lounge Ltd) cannot be held liable or responsible for irritation, abrasion, patchiness or hair loss due to any pre-existing skin condition or as a result of the process of grooming, de-matting, thinning or stripping or shaving. The groomer (Furst Class Lounge Ltd) can not be held responsible for veterinary costs for these or any other reason due to the owners’ neglect in maintaining a healthy coat and skin. If your dog attempts to bite, the grooming process will be stopped and grooming up to that point will require payment. Further details in respect of your consent to groom can be found on your customer record card.
Please ensure that you are clear regarding any changes or adjustments to your dog’s groom at check-in. We are always happy to discuss the style and length in detail to establish your requirements.
Refunds are assessed individually and will exclude costs for completing hand-stripping, bathing, coat preparation and accommodation.
Please check that you are satisfied with the finish before leaving the salon.
Our salon policy is not to offer refunds for grooming where clients leave the salon having appeared satisfied with our services or without first discussing any problems regarding finish and styling, including the length of coat and style requests.
Affable requests to make adjustments regarding grooming should be reported within 48 hours of your visit so that we have the opportunity to assess and correct any issues you may have. Cases reported seven days after your appointment cannot be rectified or considered due to coat regrowth. If you have changed your mind and want the coat shorter than you requested at check-in, we can only address this at a future grooming appointment, where standard grooming charges apply.
In most cases, corrections or adjustments are easily made to groomed coats to ensure you receive the style and balance you require for your dog. We work extremely hard to ensure this is the case while working within our strict policy for the health, safety and wellbeing of your dog.
Before contacting FCL to voice any complaints or issues regarding the detail, finish or styling of your dog’s coat, please consider the limitations that may affect grooming. These may be evident initially at a free consultation or develop over time. We will endeavour to advise you on an ongoing basis if we encounter issues with your dogs’ coat and skin condition or behaviour, which may impact our grooming procedures. Please refer to the ‘Pricing’ section above to define condition and temperament.
Grooming is not without its inherent risks and limitations. Your dogs’ behaviour and temperament are very likely to affect the extent of what can or can’t be completed safely. Puppies, senior dogs and large/giant breeds present their challenges, as do dogs unacclimatised to the salon environment. In rare cases, a dog may be unsuitable for grooming for their safety. Most equipment used in grooming is very sharp. A dog which is over energetic or non-compliant may present a potential risk of injury to themselves or the groomer. To limit any dangers involved, all FCL groomers are Diploma qualified, expert dog handlers and trained in animal first aid procedures. Working with dogs is not always as straightforward as you may be aware. FCL groomers work very hard to achieve the best result, even if they do not meet your expectations.
Your insistence on carrying out grooming procedures which are unachievable safely or complaint regarding these limitations may result in FCL refusing grooming services, including where we cannot safely clip your dogs’ nails. For most dogs, acclimatisation takes time. The process can’t and shouldn’t be forced upon an unwilling dog. This would only serve to underpin existing fear and anxiety. Procedures on reluctant dogs (to the extent of putting themselves in danger), such as nail cutting and coat removal due to matting, which is necessary for the dog’s welfare, should be supervised or undertaken at a veterinary practice. Your veterinarian can then control and minimise the risks to a dog both physically and psychologically.
Remember that as soon as your puppy has received their final inoculations, it can be introduced to grooming. See our puppy introduction section. This can help enormously in avoiding any potential fear or anxiety associated with separation and grooming procedures. Choosing a puppy from a reputable, experienced breeder, appropriate training/socialisation and an early introduction to grooming and home grooming will result in a calm, well-adjusted dog which is happy in almost every situation.
How we receive a complaint under the above circumstances will determine how we respond. We hope we have your understanding in this respect. If it is probable that we do not, future grooming services will be withdrawn. This is far from being unkind. We are putting your dogs’ safety and well-being first and foremost.
We appreciate that you always have a choice when selecting a groomer for your dog. Our aim as a professional training centre is to increase the number of quality groomers available to you. Our mission is to make a difference in the welfare of dogs while in the trusted care of professional groomers everywhere.
Quality is caring for your dog’s holistic needs. Our mission as a grooming salon is to promote responsible dog ownership through partnerships and cooperation with our customers. We keep ourselves well informed and our customers well advised, working together to ensure your dogs’ welfare needs are met.
We aim to maintain a positive, honest, happy and balanced workspace. Negativity or aggression towards staff, intolerance and discrimination will be denied access to FCL
Please read all these terms and conditions.
As we can accept your order or sell goods from our premises and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just phone it’s on 01246 453545 before making your purchase.
These terms and conditions will apply to the purchase of goods by you (the consumer, customer or you)
Basis of Sale
We intend that these terms and conditions apply only to a contract entered into by you as a consumer where we, the supplier and you the Customer, enter the contract at any of the suppliers business premises and where the contract is not a contract (i) for which any offer was made by the customer in the supplier’s and the customer’s simultaneous physical presence away from those premises, or (ii) made immediately after the customer was personally and individually addressed in the supplier’s and the customer’s simultaneous physical presence away from those premises. If this is not the case, you must tell us, so that we can provide you with a different contract with terms that are more appropriate to you and which might, in some way, be better for you, eg by giving cancellation rights pursuant to consumer Protection Law.
Price and Payment
After we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.
If you treat the Contract at an end, we will (in addition to other remedies) promptly return the payment made under that contract.
Risk and Title
Conformity and Guarantee
Circumstances beyond the control of either party
The supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) the death or personal injury caused by negligence or breach of the supplier’s other legal obligations. Subject to this, the supplier is not liable for (i) loss which was not reasonably forceable to both parties at the time when the contract was made, or (ii) loss (gloss of profit) to the customer’s business, trade, craft, or profession which would not be suffered by a consumer because the supplier believes the customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.
Governing law, jurisdiction and complaints
We aim to respond with an appropriate solution within five working days.
We will take all reasonable steps to ensure safe trimming or cutting of your dog’s nails.
Occasionally nails may bleed following cutting.
Walking on hard surfaces (which naturally wears down the nails) stimulates the nerves inside the nail, causing the blood vessel and nerves to recede. Walking on soft ground results in the nails and the blood supply growing closer to the end of the nail, resulting in a higher chance of the nail bleeding when cut.
Your dog may strongly resist nail trimming, resulting in accidental damage.
If accidental damage causes bleeding, we may use blood stopping preparations or powders. These can cause staining, especially when wet.
We recommend transporting your dog on a blanket or a suitable and secure car harness or cage after grooming. Freshly cut nails may be sharp until worn down by walking on hard ground and may cause damage to the skin, unprotected soft furnishings, clothes or car seats.
In any case, The Groomer, Furst Class Lounge Limited cannot be held responsible for any damage to a person, personal effects, including soft furnishings, clothing, car seats and carpets, due to blood or blood clotting powders used in the treatments of bleeding caused by nail trimming.
Changes in coat growth occur in areas where the coat changes the direction of growth, for example on the sides of the neck behind the ears, fore-chest area, under the tail and on the rear side of the forearms from the outer elbow down towards the pastern where the change of coat growth appears as a long parting in the coat. These crowns form swirls or rosettes in the coat when these areas are covered in hair and are often referred to as cowlicks. When the coat is trimmed short, particularly 7F (3.2mm). The pattern where the change of coat growth occurs will be different in the individual dog. These areas are more likely to be revealed at lengths of 10mm or less and may appear to be shaved or a mistake but are naturally forming.
Furst Class Lounge Limited reserve the right to amend or change our Terms & Conditions of Service without prior notice and at any time. By signing the customer registration record card you agree to our full T’s & C’s of Service.