We abide by the Animal Welfare Act 2006. We aim to educate our customers regarding responsible pet ownership and coat care through guidance and advice. Anal glands are checked for a healthy appearance only. It is the responsibility of your Veterinarian/Vet Nurse to inspect anal glands to ensure proper function and health.
Please note, Dogs that are received into the salon demonstrating evidence of lack of adequate/reasonable care and attention (i.e brushing to prevent a matted coat) over three appointments (giant breeds over two appointments) will no longer be accepted. This would go against our personal and professional code of practice regarding the pet owner taking reasonable steps to ensure their animals’ welfare needs are met.
To register your dog/dog’s for Grooming Services with Furst Class Lounge Limited, The Customer will be required to sign our Health Declaration and Terms & Conditions of Service Agreement.
You must be at least 18 years old to register or check a dog into FCL for grooming appointments.
These terms and conditions will apply to grooming services provided to you (the consumer, customer, consenting, owner or you) by us, we, the supplier, The Groomer, FCL, FCL Ltd, Furst Class Lounge or Furst Class Lounge Limited. This agreement is in addition to all Terms and Conditions of Service and includes the following text:
I confirm that my dog is fit, healthy and fully vaccinated. I agree to care for my dogs coat between grooming appointments by maintaining it in reasonable condition. I understand that Furst Class Lounge Ltd may not clip off or shave a heavily matted/felted coat due to lack of maintenance and neglect. I agree to pay any extra charges involved in de-matting a neglected coat due to lack of home grooming/brushing between grooming appointments. By signing this customer record card I agree that the groomer (FURST CLASS LOUNGE Ltd) cannot be held liable or responsible for irritation, abrasion, cuts, patchiness or hair loss due to any pre-existing skin condition or as a result of the process of grooming, de-matting, thinning, hand-stripping, shaving, or any mishap caused by non-disclosure of your dogs medical condition or behaviour. I understand that, due to my dogs temperament and behaviour, limitations in completing the grooming process may apply. If my dog attempts to bite any person or another dog, a muzzle may be used, or at the discretion of the groomer, the grooming process may be stopped and grooming up to that point will require payment. If my dog bites another dog or person I agree to pay for the full cost of damages & expenses my dog causes. If I fail to collect my dog at the agreed time I will pay all extra care and accommodation costs due. If my dog is found to harbour fleas or external parasites, I agree to pay the clearing and containment charge. If my dog causes concern for its health and wellbeing while in the care of Furst Class Lounge Ltd, I agree that you may obtain veterinary treatment at my expense. I agree to pay charges for appointments cancelled/missed without 24hr notice. I accept and consent entirely to all of the terms and conditions shown and those contained in detail on the Furst Class Lounge Ltd website. I understand that Furst Class Lounge Ltd may update terms and conditions at any time without prior notice and may decline service at any time.
I confirm that all details provided are true. Further details in respect of your consent to groom can be obtained from FURST CLASS LOUNGE Ltd or the FCL Website, www.fclgrooming.co.uk.
All Prices published on our breed price guide assume a reasonable condition and temperament.
Reasonable condition refers to the general condition of the coat and skin. Please see the section below on coat condition. A healthy, well cared for dogs coat should be brushed or maintained to meet the demands of the coat type and breed. Many coat types require time, consistent effort and appropriate tools to be maintained correctly. Skin conditions can be evaluated for suitability for grooming on an individual basis.
Temperament refers to behaviour. Physical behaviour: energetic, lethargic, aggression/biting and state of health. Psychological behaviour: fear, anxiety and level of social conditioning.
Additional charges will apply for the extra time, products and equipment involved in de-matting unmaintained coats and for dogs whose, temperament or health also requires more time to complete. Aggressive dogs are not accepted. As a salon which champions Responsible Dog Ownership, we may decline service to remove (Clip off/shave off) matted/felted coats due to owner neglect, conditions apply.
The health and condition of a dogs coat and skin are the responsibility of the owner (along with its socialisation, training, physical and psychological state of health.) Professional grooming plays an important role in the commitment undertaken when choosing any breed of dog. This level of commitment is evident in the condition of the coat due to effective home grooming and temperament due to socialisation & training.
We can arrange an appointment to meet the owner and dog for a free consultation before the first grooming appointment to assess condition and temperament. A health check and coat assessment are always carried out prior to each grooming session with the owner or carer present or we will contact you if the coat is found to be in a neglected condition once grooming commences.
This will be determined by taking all factors into consideration. A well-cared-for dog, which is maintained in a reasonable condition between grooming appointments and exhibits normal behaviour, is usually the price shown in our Price Guide. All dogs and puppy introductions are assessed and priced individually and on an on-going basis.
If we cannot safely complete your dog within the guidelines of the animal welfare act 2006 due to behaviour, aggressive or otherwise, we will call you to let you know. Fee’s will apply.
If we have bathed and dried your dog a £25 charge will apply, if not a £15 charge will apply. If this is the case, behavioural training is normally recommended as a course of action for you to take.
No Shows/Missed Appointments without 24hrs notice will incur a fee of £15.00 per dog, payable at your next appointment.
Arriving 30 minutes or more late for appointments will, in most cases, require re-scheduling and a missed appointment fee of £15.00 may be applied.
You must be at least 18 years old to register or check a dog into FCL for grooming appointments
We kindly request that you arrive at the time of your appointment and pick your pet up in a reasonable time once we have informed you that your dog/s are ready for collection.
Once 1 hour has elapsed after notification of completion has been given, or the arranged pick up time, a £10 charge per hour will be added to the final price unless previously arranged for the care and observation of your dog/s. This is to discourage pets being left with us for extended periods possibly resulting in stress and anxiety.
No Shows/Missed Appointments without 24hrs notice will incur a fee of £15.00 payable at your next appointment.
Arriving 30 minutes or more late for appointments will in most cases require re-scheduling and a missed appointment fee of £15.00 is applied.
Grooming services assume a reasonable condition and temperament.
Reasonable condition refers to the general condition of the coat and skin. Please see the section below on coat condition. A healthy, well cared for dogs coat should be brushed or maintained to meet the demands of the coat type and breed. Many coat types require time, consistent effort and appropriate tools to be maintained correctly. Skin conditions will be evaluated for suitability for grooming on an individual basis with the support of your veterinary professional in severe cases.
Temperament refers to behaviour. Physical: energetic, lethargic, aggression, biting and state of health. Psychological: fear, anxiety and social conditioning.
Neglected (lack of effective brushing and maintenance) resulting in a heavily matted or felted coat.
Effective brushing (routinely brushing the entire coat with appropriate tools from the skin out) of long/double-coated and wool breeds, in particular, can only be achieved through daily or regular care. Neglecting to brush effectively for one week or more will result in mats forming in the coat. This is an essential part of the owners taking responsibility for the health of pets in their care.
Severe matting/felting can be painful to your dog during brushing. Brushing only causes live hairs to be pulled out of the skin with excruciating pain. Even mild matting can cause your pet a great deal of pain. Matting can cut off blood supply to extremities, and deny regular air circulation in severe or prolonged cases. Skin denied fresh air and stimulation from regular brushing becomes quite unhealthy and provides optimum conditions for fungus, bacteria & parasites. It can turn dark pink to red, and open sores are able to form emitting foul odours. Even organic matter, like grass seeds and sticky buds, can become embedded in the skin. Matted coats have been known to contain excrement of the pet and even fly larvae that further irritate the skin. Remember, sometimes these mats and their consequences can be completely hidden from view. If the coat has become felted it may appear that you are brushing to the skin but in
Some severely matted pets may require the attention of a veterinarian.
Dogs are our passion, we take responsibility for their care seriously
Your dogs need for exercise, diet and grooming change from puppyhood to old age. The approach to each of these is important and in the case of grooming needs, FCL will adapt to those changing needs. Puppies can be very high energy and old dogs limited in their ability to move and be handled. Old dogs may have other health issues to consider and visits for grooming eventually not advisable. These considerations for the individual may affect how much can be safely achieved in one grooming appointment. We will never increase the risk to your dogs’ wellbeing purely for cosmetic reasons. Limitations in this respects will be fully explained. Insistence or complaint regarding these limitations may result in FCL having to refuse grooming services. See limitations in the drop-down menu below for further details.
If your dog has a neglected heavily matted or felted coat, or any other acute condition that has yet to be assessed, please visit your veterinary practice for advice on skin condition and general health and then have the coat removed/clipped off before visiting FCL. After which we can offer advice and work with you to ensure the coat and skin are kept in optimal condition as the coat regrows. If you think your dog is unfit for grooming for any reason, please call us prior to your appointment and we will be more than happy to re-arrange.
An exception will only be considered to clip off/shave off if immediate action is required for the welfare of the animal in the case of severe matting and felting whether partial or entire and then only with consensual permission by a signed Furst Class Lounge Ltd consent form and subject to time/appointment availability. This will add considerably more to the cost of grooming and will only be considered if the dogs’ temperament is suitable to complete the procedure without causing stress, suffering and discomfort. We reserve the right to take photographs and video of neglected coats, while dogs are in our care, keep shaved off
By signing your customer record card you agree that the groomer (Furst Class Lounge Ltd) cannot be held liable or responsible for irritation, abrasion, patchiness or hair loss due to any pre-existing skin condition or as a result of the process of grooming, de-matting, thinning or stripping or shaving. The groomer (Furst Class Lounge Ltd) can not be held responsible for veterinary costs for these or any other reason due to owners neglect in maintaining a healthy coat and skin. If your dog attempts to bite the grooming process will be stopped and grooming up to that point will require payment. Further details in respect of your consent to groom can be found on your customer record card.
Please ensure that you are clear in regard to any changes or adjustments to your dog’s groom at check-in, we are always happy to discuss the style and length in detail to establish your requirements.
Refunds are assessed on
Please check that you are satisfied with the grooming of your dog before leaving the salon.
This is so any adjustments can be made where possible before leaving us. It is our salon policy not to offer refunds for grooming where clients leave the salon having appeared pleased with our services or without first discussing any issues with regards to finish and styling, including the length of coat and style requests.
Affable requests to make adjustments regarding grooming should be reported within 48 hours of your visit so that we have the opportunity to assess and correct any issues you may have. Issues reported 7 days or more after your appointment cannot be rectified or assessed due to coat regrowth. If you have changed your mind and want the coat shorter than you requested at check-in, we can only address this at a future grooming appointment, where normal grooming charges will apply.
If we receive a complaint or feedback in a timely and affable manner we will do our utmost to rectify any issues with regard to grooming services, refunds, replacements or retail services as quickly as possible. Your complete satisfaction is always our goal.
In most cases, corrections or adjustments are easily made to groomed coats to ensure you receive the style and balance you require for your dog. We work extremely hard to ensure this is the case while working within our strict policy for the health, safety and wellbeing of your dog. This is always our priority.
Before contacting FCL to voice any complaints or issues in the respect of detail, finish or styling your dogs’ coat please consider the limitations that may affect grooming. These may be evident initially at a free consultation or may develop over time. We will endeavour to advise you on an on-going basis if we encounter issues with your dogs’ coat and skin condition or behaviour which may impact on our grooming procedures. Please refer to the ‘Pricing’ section above for further clarification and definition of condition and temperament.
Grooming is not without its inherent risks and limitations. Your dogs’ behaviour and temperament are very likely to affect the extent of what can or can’t be completed safely. Puppies, senior dogs and large/giant breeds present their own challenges as do dogs which are unacclimatised to the salon environment. In rare cases, a dog may be unsuitable for grooming for their own safety. Most of the equipment used in grooming is very sharp indeed. A dog which is over energetic or non-compliant may result in potential injury to themselves or the groomer. To limit any risks involved, or to react to any incidents which may potentially occur, all FCL groomers are Diploma qualified, expert dog handlers and trained in animal first aid procedures. Working with dogs is not always as straightforward as you may assume. We may have worked very hard to achieve the results we have, even if they do not meet your expectations. Any insistence to carry out grooming procedures which are unachievable safely or complaint regarding these limitations may result in FCL having to refuse grooming services. This includes where we cannot safely clip your dogs’ nails. For most dogs, adjustment and acclimatisation to grooming is a process undertaken at their pace. It can’t and shouldn’t be forced on an unwilling dog, this would only serve to underpin existing fear and anxiety. Procedures on unwilling dogs (to the extent of putting themselves in danger) such as nail cutting and coat removal due to matting which is absolutely necessary for the welfare of the dog, should be supervised or undertaken at a veterinary practice. Your veterinarian can then control and minimise the risks to a dog both physically and psychologically. Remember that as soon as your puppy has received his or her final inoculations, they can be introduced to grooming. See our puppy introduction section. This can help enormously in avoiding any potential fear or anxiety associated with separation and grooming procedures. Choosing a puppy from a reputable experienced breeder, appropriate training/socialisation and an early introduction to grooming and home grooming will result in a calm, well-adjusted dog which is happy in almost every situation.
The manner in which we receive any complaint under the above circumstances will determine the manner in which we respond. We hope we have your understanding in this respect. If it is probable that we do not, future grooming services will be withdrawn. This is far from being unkind, we are putting your dogs’ safety and wellbeing first and foremost and cannot be coerced into putting any dog at physical or psychological risk.
Our mission is to make a difference to the welfare of dogs while in the trusted care of professional groomers everywhere. We appreciate that you always have a choice when selecting a groomer for your dog. Our aim as a professional training centre is to increase the number of quality groomers who are available to you. Quality is caring for your dog’s entire needs, especially when no one is looking. Our mission as a grooming salon is to promote responsible dog ownership through partnerships and cooperation with our customers. We keep ourselves well informed and our customers well advised, working together to ensure your dogs’ welfare needs are fully met.
We aim to maintain a positive, honest, happy and balanced workspace. Negativity or aggression towards staff, intolerance and discrimination will be denied access to FCL
Please read all these terms and conditions.
As we can accept your order or sell goods from our premises and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just phone it’s on 01246 453545 before making your purchase.
These terms and conditions will apply to the purchase of goods by you (the consumer, customer or you)
Basis of Sale
We intend that these terms and conditions apply only to a contract entered into by you as a consumer where we, the supplier and you the Customer, enter the contract at any of the suppliers business premises and where the contract is not a contract (i) for which any offer was made by the customer in the supplier’s and the customer’s simultaneous physical presence away from those premises, or (ii) made immediately after the customer was personally and individually addressed in the supplier’s and the customer’s simultaneous physical presence away from those premises. If this is not the case, you must tell us, so that we can provide you with a different contract with terms that are more appropriate to you and which might, in some way, be better for you, eg by giving cancellation rights pursuant to consumer Protection Law.
Price and Payment
After we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.
If you treat the Contract at an end, we will (in addition to other remedies) promptly return the payment made under that contract.
Risk and Title
Conformity and Guarantee
Circumstances beyond the control of either party
The supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) the death or personal injury caused by negligence or breach of the supplier’s other legal obligations. Subject to this, the supplier is not liable for (i) loss which was not reasonably forceable to both parties at the time when the contract was made, or (ii) loss (gloss of profit) to the customer’s business, trade, craft, or profession which would not be suffered by a consumer because the supplier believes the customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.
Governing law, jurisdiction and complaints
We aim to respond with an appropriate solution within five working days.
We will take all reasonable steps to ensure safe trimming or cutting of nails. Occasionally, nails may bleed following cutting. This may occur due to long or overgrown nails, lack of adequate walking on hard surfaces (which wears down the nails naturally) thereby stimulating the blood vessel and nerve inside the nail to recceed, difficulty in establishing the point where the blood vessel grows to inside black nails or behaviour. In the event that accidental damage does cause bleeding, we may use blood stopping preparations or powders. These may cause staining, especially when wet.
In any case, The Groomer, Furst Class lounge cannot be held responsible for any damage to personal effects, including soft furnishings, clothing, car seats and carpets due to the application of blood clotting powders used in the treatments of bleeding caused by nail trimming or cutting.