A matted Coat is caused by neglecting to brush all areas of your dogs’ coat down to the skin, effectively and frequently enough to remove the dead undercoat.

Home Maintenance


Due to our busy schedule and increased demand for our services, often booking ahead by several weeks, we cannot offer a clip-off service for matted and felted coats because they will need immediate and urgent attention. Naturally coated dogs, such as Rough Collies, Golden Retrievers, Pomeranian, Spitz and German Shepherd, cannot be considered for a clip-off. Please consult with your veterinarian under these circumstances.

Thank you – FCL Reception

The undercoat needs to be kept free from matting and tangling to keep the whole coat and skin healthy and in good condition. Clipping down certain breeds, whether long or short, could damage the coat, resulting in patchy, fluffy regrowth, which looks unsightly and may take a long time to regrow and get back into a natural growth cycle. This also applies to all-natural coated dogs where the coat grows to a pre-defined length. For example, long Haired Chihuahua and Pomeranian may have permanently damaged coats if clipped or scissored down unnecessarily. 

Clipping off or Shaving off is always the last resort but may be necessary for the comfort and well-being of your pet. A matted dog is a pet in significant discomfort and pain. You can avoid this with a practical and frequent brushing routine.

Matting and Felting your dog’s coat is a severe condition. It will prevent natural light and fresh air from reaching the skin causing damp, sore areas and provide optimum conditions for fungus, bacteria and parasites to thrive. In this condition, we cannot brush out your dog’s coat. To attempt this would be traumatic and cause discomfort, pain and stress to your pet. Because the coat is matted and felted down to the skin, we must shave the entire coat close to the skin to prevent further discomfort. However, the dense matting can cause the clippers to graze, catch, cut or mark the skin and, on some occasions, may cause pain and upset. If your dog becomes distressed during the process, we will stop the treatment, and you will need to pay for the procedure.

It is at the discretion of Furst Class Lounge Ltd to agree to this procedure and when to stop the treatment. A further appointment may be required to complete the process. We may refer you to your veterinary practice.

Failing to brush your dog’s coat from the skin out (surface brushing) and remove the dead or dying undercoat regularly and consistently will quickly result in matted fur with many breed types. If you plan to bring home a puppy with a wool/poodle mixed coat or any double-coated breed, speaking to us first can give you the tools and know-how to brush correctly and avoid matted and unhealthy fur.

If you do not brush and comb your dog’s coat effectively and frequently enough, it may present you with this condition. Surface brushing is often the reason for a felted coat. This is when only the top outer guard hairs are brushed, and the undercoat is allowed to thicken and spread across the skin, forming a thick mat as the undercoat fills the felting. If shaving off is the last resort as determined by your groomer, and we have agreed to undergo the procedures to remove the coat, you will be required to sign a customer information and consent form. Clipping off your dog’s coat is considerably more expensive than a regular grooming appointment.

The growth process of a dog’s coat is different to our own. Some dogs have more than one hair type growing simultaneously in varying textures and layers from a single hair follicle. Regardless of the type of coat your dog has, the hair goes through four stages of growth and renewal. Sometimes in very clearly defined shedding stages, seasonally with most double-coated breeds and in other breeds continuous shedding.

Anagen Phase – This is when the new hairs are in an active state of growth

Catagen Phase – This is when the new hairs reach their maximum length and stop actively growing

Telogen Phase – This is when the hair becomes dormant, fully attached to the skin but not growing and is ready to be pushed out by new growth

Getting to know your dog’s coat type is the key to understanding how to maintain it correctly

Leaving a dog longer between visits to any professional groomer does not save money!

The extra time and charges for detangling or dematting your dog will work out more expensive than regular visits to keep your pet’s coat in a healthy condition that is fit for purpose in all weathers. Choosing a coat length you can comfortably manage is essential too. For example, a longer wool or poodle mix coat is high maintenance and will require effective daily brushing in most cases.

If your dog’s coat has been assessed and needs clipping/shaving off and we agree to perform the removal procedure, a minimum charge will apply of £70 for toy/small breeds, £120 for medium size dogs and large dogs will carry a minimum charge of £190

Clipping/Shaving off is expensive compared to a regular groom for several reasons.

Removing the thick, dense coat will blunt or ruin our expensive blades and grooming equipment which will need professional resharpening or replacement. A single blade can cost your groomer £45 to replace after a clip off.

The procedure is more time consuming than a regular groom and may interrupt our appointment schedule.

The procedure will require additional products and calming treatments to help prevent skin issues.

The procedure can be distressing for your pet and its groomer. Your pet will need extra care and attention, toilet breaks and time-out resting periods.


We will not attempt to remove the coat from any dog unaccustomed to grooming. Dogs unacclimatised to the grooming environment and procedures would include young dogs/puppies and dogs presenting an evident nervous or fearful temperament. We will refer you to your veterinary practice for advice if this is the case.