Thank you for considering Furst Class Lounge for your dog’s grooming needs.

As part of the registration process, we ask all clients to carefully read and agree to our Terms of Service by signing our Customer Agreement Record Card when registering their pet.

We have provided all the information you need to make an informed decision before booking your dog with us. Our Terms of Service are designed to ensure that every dog receives the highest standard of care and professional grooming in a safe, secure and caring environment, while helping us maintain an efficient and well-organised service for all our clients.

Dog grooming is a hands-on process and, like any service involving animals, carries inherent risks that cannot always be anticipated or eliminated, even when appropriate care and professional procedures are followed.

By signing the Customer Agreement Record Card, you confirm that you have read, understood and agree to our Terms of Service, including our 24-hour cancellation and no-show policy.

Please take your time to read the information carefully. If anything is unclear, our team will be happy to explain it before you sign.

Why We Have a Service Agreement

Dog grooming is a hands-on service involving animals, and every dog responds differently to the grooming environment and process. Like many professional grooming salons, Furst Class Lounge has a comprehensive Service Agreement to ensure that both our clients and our team have a clear understanding of the services we provide, our responsibilities, and the expectations placed on pet owners.

Our Service Agreement is designed to provide clarity, transparency and reassurance. It helps ensure that owners understand the importance of appropriate socialisation, acclimatisation and regular home grooming, all of which contribute to a safer and more positive grooming experience.

Grooming can involve unexpected situations, even when appropriate care and professional procedures are followed. Dogs may move unexpectedly, become unsettled, or react differently to handling, equipment or their surroundings. Our Service Agreement therefore sets out clear guidelines and expectations, helping to ensure that owners understand that not every incident or outcome is within the groomer’s or salon’s control.

Our priority is always the safety, welfare and comfort of every dog in our care, while providing owners with clear and honest information about the grooming process.

Collars, Harnesses, Leads & Accessories

We recommend bringing your dog to their grooming appointment with as few accessories as possible. Please remove and take with you any unnecessary items, such as treat bags, poo-bag holders, car-seat restraints or other accessories, when checking your dog in at reception.

For safety, we will normally return your dog to their rest area ready for collection wearing their collar or harness and lead. This allows us to safely manage your dog when moving them between areas and when handing them back to you.

Please be aware that some dogs may chew, pull or otherwise damage collars, harnesses, leads or other accessories while waiting for collection. Furst Class Lounge cannot accept responsibility for damage to, or the replacement of, any restraint or accessory that is damaged by your dog while in our care.

If your dog is known to chew their collar, harness, lead or other accessories, please let a member of our team know when checking in. This allows us to discuss the safest and most appropriate arrangements for your dog before they are placed in their rest area.

Thank you for helping us keep your dog safe and comfortable while they are with us.