FURST CLASS LOUNGE
TERMS & CONDITIONS OF SERVICE
Service Agreement and Information
Providing guidance and knowledge to ensure our clients are kept informed
Thank you for considering Furst Class Lounge grooming services for your dog. As part of the registration process, we ask you to agree to our terms of service by signing our customer agreement record card when registering your pet. We have provided all the necessary information for you to make an informed decision before registering your dog with us. We take pride in the quality of our services and the professionalism we provide to our clients. Our terms of service ensure that your dog receives the best care and grooming in a safe and secure environment. Please take your time to read through the information provided.
As a small independent business, we understand the importance of providing excellent service, even when things don’t go as planned. We take accountability for our actions and believe in learning from our experiences to enhance our services and grow as a business. Our customer’s pets are our top priority, and we always strive to ensure they have the best possible experience, even in difficult situations. However, we would like to remind you that dog grooming has inherent risks, limitations, codes of practice and conditions of service that owners should know.
Limitations of Service
Dogs in Season + Problems with your dog’s coat, skin condition, or behaviour that may limit grooming procedures
Natural Changes in Coat Growth
How cowlicks and crowns form in your dog’s coat, which can appear as mistakes or bold patches.
What Causes Clipper Lines?
If your pet’s coat is trimmed short with clippers, it may leave marks caused by the blades. Here’s why
Ways to Pay
We accept all major debit and credit cards, including Visa, Mastercard, American Express and Contactless.
Closure Policy
At Furst Class Lounge, the safety of our clients, their dogs, and our team is always our top priority.
Dog grooming salons and Furst Class Lounge often have comprehensive service agreements for various reasons. These agreements are not intended to be a cover-up for businesses but to provide clarity to customers and transparency for dog owners regarding their expectations before or after grooming. Grooming a dog of any age can be a complicated process, and responsible socialisation, acclimatisation, and home grooming are essential to ensure the safety and well-being of the animal. Unexpected events may occur during the grooming process, so it is crucial to have clear guidelines and expectations outlined in a service agreement to provide customers with a comprehensive understanding and not hold the groomer responsible for incidents that may occur through no fault of their own or the business.
Apparel, Leads, Collars, Harnesses, and Accessories
We recommend that you bring your pet for grooming with minimum restraints. Please take away extra accessories such as treat bags, poo bag holders and car seat restraints with you when checking your dog in at reception. We usually return your pet to the rest cage ready for pick up wearing their collar/harness and lead for safety reasons. If your pet chews or damages any restraints or accessories while waiting for pick up, Furst Class Lounge cannot be held responsible for the damage or replacement cost. If your dog will likely chew their restraints while in a rest cage, please clarify this when checking your pet at reception. Thank you.
Access to Furst Class Lounge grooming services and products available through this Website and premises (collectively, the “Services”) is subject to the following terms, conditions, notices and information (“Terms of Service”). By registering and using the services, you agree to all these terms, conditions, notices and information provided without modification. Furthermore, you acknowledge that we may update the Terms of Service occasionally.
By signing your customer agreement and record card, you agree that any photographs taken on FCL premises will be the sole property of Furst Class Lounge Ltd.
Terms of Service
As an independent business, we understand the importance of exceptional service, even in unexpected situations. Here is some information you should know.
FURST CLASS LOUNGE
World-class brands to complement our VIP guests' individual style.
Our website showcases pictures of dogs groomed by FCL, along with location shots. We do not use stock images to promote our products and services, as they are exclusively owned by Furst Class Lounge Limited. The Gold Dog Logo is a licensed image of FCL.
By signing the Furst Class Lounge customer agreement and record card, you agree to our full terms and conditions of service and that any photographs taken on FCL premises become the sole property of Furst Class Lounge Ltd.
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