If you want to get a refund and return a product, please send a message as soon as possible after receiving the product to fclgrooming@icloud.com and we’ll guide you through the process (if eligible)

Also, take into account the below refund policy and our terms and conditions that are applicable.

Please read all these terms and conditions.

Goods purchased from FCL Shop may be returned within 28 days of purchase for a refund or replacement if in the same unused and resalable condition as sold and accompanied by a receipt or proof of purchase.

To be eligible for a return, you must have purchased a product from our own official webshop http://www.furstclasslounge.co.uk

In the event that you have received the wrong product or your product is broken or faulty we may agree to send a return label by email at our expense. You will need to print the label. This label should be attached to the return parcel and packaged appropriately to safely return the goods to us in the same condition as received. Return labels have an expiry date of seven days and must be used before the end date stated on the label. In the event that you have not used the return label within the expiry date, you are responsible for return carriage and postage thereafter.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 28 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then the price of the products will be refunded, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on your card/payment handler.

As we can accept your order or sell goods from our premises and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just phone 01246 453545 before making your purchase.

Application

These terms and conditions will apply to the purchase of goods by you (the consumer, customer or you)

1. We are Furst Class lounge Ltd a company registered in England under company number 9000079 whose registered office is Unit 1 Foxwood Park, Foxwood Close, Chesterfield, Derbyshire, S41 9RB with email address fclgrooming@icloud.co.uk. Telephone number 01246 453545 (the supplier, retailer, us or we)
2. These are the terms and conditions on which we sell all goods to you. By ordering or purchasing any goods, you agree to be bound by these terms and conditions.

Interpretation 

3. Consumer means an individual acting for purposes which are wholly outside his or her trade, business, craft or profession.
4. Contract means the legally binding agreement between you and us for the sale and purchase of the goods
5. Delivery Location means the suppliers premises or other location where the goods are to be supplied, as set out in the order
6. Goods mean any goods that we supply you, of the number and description as set out in the order
7. Order means the customer’s written acceptance of the supplier’s quotation.

Goods

8. The description of the goods is set out on our website, catalogues, brochures, by demonstration or other forms of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in colour or size.
9. In the case of goods made to your specific requirements, it is your responsibility to ensure that any information you provide is accurate.

Basis of Sale

10. The description of the goods on our website, premises, catalogues, brochures, or other forms of advertisement does not constitute a contractual offer to sell the goods.
11. When an order has been made we can reject it for any reason, although we will try to tell you the reason without delay.
12. A contract will be formed for the goods ordered, only upon the Supplier sending an email to the customer saying that the order has been accepted or if earlier, the supplier’s delivery of the goods to the customer.
13. Any quotation of valid for a maximum of 1 day from its date, unless we expressly withdraw it at an earlier time.
14. No variation of the contract, whether about description of the Goods, price or otherwise, can be made after it has been entered into unless the variation is agreed by the customer and the supplier in writing.

We intend that these terms and conditions apply only to a contract entered into by you as a consumer where we, the supplier and you the Customer, enter the contract at any of the suppliers business premises and where the contract is not a contract (i) for which any offer was made by the customer in the supplier’s and the customer’s simultaneous physical presence away from those premises, or (ii) made immediately after the customer was personally and individually addressed in the supplier’s and the customer’s simultaneous physical presence away from those premises. If this is not the case, you must tell us, so that we can provide you with a different contract with terms that are more appropriate to you and which might, in some way, be better for you, eg by giving cancellation rights pursuant to consumer Protection Law. 

15. Business premises means immovable retail premises where we carry on business on a permanent basis or, in the case of movable retail premises, on a usual basis.

Price and Payment 

16. The price of goods and additional delivery or other charges for the goods, and the total price of them and the charges, is that set out in our price list current at the date we accepted the Order or such other price as we may agree in writing.
17. Prices and charges include VAT at the rate applicable at the time of the order.
18. Payment for goods must be made in advance of delivery. You must pay in cash or by submitting your credit or debit card details with your order and we may take payment immediately or otherwise before delivery of the goods.

Delivery

19. We will deliver the goods to the delivery location by the time or within the period agreed, or failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the contract is entered into.
20. In any case, regardless of events beyond our control, if we do not deliver the goods on time, you can (in addition to other remedies) treat the Contract at an end if;
21. We have refused to deliver the goods, or if delivered on time is essential taking into account all the relevant circumstances at the time of the contract was made, or if you told us before the Contract was made that delivery on time was essential; or

After we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.

If you treat the Contract at an end, we will (in addition to other remedies) promptly return the payment made under that contract.

22. If you were entitled to treat the Contract at an end but do not do so, you are not prevented from cancelling the order for any goods or rejecting goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the contract for any such cancellation or rejected gods. If the goods have been delivered, you must return them or allow us to collect them from you and we will pay the cost of this.

22. If any goods form a commercial unit (a unit is a commercial unit if a division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the order for some of those goods without also cancelling or rejecting the order for the rest of them.

24. We do not generally deliver to addresses outside of England and Wales, Scotland, Northern Ireland, the Isle of Man and the Channel Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.

25. You agree that we may deliver the goods in instalments if we suffer a shortage of stock or other genuine or fair reason, subject to the above provisions and provided you are not liable for extra charges.

26. If you or your nominee fail, through no fault of ours, to take delivery of the goods at the delivery location, we may charge the reasonable cost of storing and redelivering them.

27. The goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.

Risk and Title

28. The rise of damage to, or loss, the goods will pass to you when the goods are delivered to you.
29. You do not own the goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

Withdrawal 

30. You can withdraw the Order by telling us before the contract is made if you simply wish to change your mind and without giving us a reason, and without our incurring any liability.

Conformity and Guarantee

31. We have legal duty to supply the Goods in conformity with the contract, and will not have conformed if it does not meet the following obligation.
32. Upon delivery, the goods will;

1. Be of satisfactory quality

2. Be reasonably fit for any particular purpose for which you buy the goods which, before the contract is made, you made known us (unless you did not actually rely on, or it is unreasonable for you to rely upon our skill and judgement) and be fit for any purpose held out by us or set out in the contract; and
3. Conform to their description 

33. It is not a failure to conform if the failure has its origin in the materials
34. We will provide the following after-sales service: If the goods do not conform to the original description, within reason with paragraph 8, we may offer a refund, replace the goods or a partial refund. The goods must be returned or allow us to retrieve them before refund or replacement, in a reasonable time (five working days from receipt of Goods)
35. Royal Mail return labels expire within seven days of issue. In the event that you are unable to return goods using a return label issued by FURST CLASS LOUNGE LIMITED, within seven days of receipt, you should contact the company to allow for a label to be issued at a later date. Once issued the label will expire in seven days. Failure to return the item/items using a return label within this timeframe will result in you being responsible for the return postage costs. FURST CLASS LOUNGE LIMITED is not liable for any further carriage costs after a return label expires.

Circumstances beyond the control of either party

35. In the event of any failure by a party because of something beyond its reasonable control:
36. The party will advise the other party as soon as reasonably practicable; and

2. The party’s obligations will be suspended so far as is reasonable. Provided that the party will act reasonably, and the-arty will not be liable for any failure which it could not reasonably avoid, but this will not affect the customers above rights relating to delivery.

Privacy

36. Your privacy is crucial to us. We respect your privacy and comply with the General Data Protection Regulations with regard to your personal information.
37. These Terms and  Conditions should be read alongside, and are in addition to our policies, inducing our Privacy Policy and Cookies Policy which can be found on our website under Contact Us.
38. For the purposes of these Terms and Conditions:

1. ‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but now limited to GDPR.

2. ‘GDPR’ means the UK General Data Protection Regulations.

3. ‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.

39. We are a Data Controller of the Personal Data we Process in providing the goods to you.

40. Where you supply Personal Data to us we can provide goods to you, and we process that Personal Data in the course of providing the goods to you, we will comply with our obligations imposed by the Data Protection Law.

1. Before or at the time of collecting Personal Data, we will identify the purpose for which information is being collected;

2. We will only process Personal Data for the purposes of identifying;

3. We will respect your rights in relation to your Personal Data; and

4. We will implement technical and organisational measures to ensure your Personal Data is secure.

Excluding liability 

The supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) the death or personal injury caused by negligence or breach of the supplier’s other legal obligations. Subject to this, the supplier is not liable for (i) loss which was not reasonably forceable to both parties at the time when the contract was made, or (ii) loss (gloss of profit) to the customer’s business, trade, craft, or profession which would not be suffered by a consumer because the supplier believes the customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.

Governing law, jurisdiction and complaints

41. The contract (including any non-contractual matters) is governed by the law of England and Wales.
42. We try to avoid any dispute, so we deal with complaints as follows:

We aim to respond with an appropriate solution within five working days.