FURST CLASS LOUNGE
Please consider the restrictions that may affect grooming before contacting FCL to voice any grievances or issues regarding the detail, finish or styling of your dog’s coat.
We’ll let you know if we encounter problems with your dog’s coat, skin condition, or behaviour that may affect our grooming procedures.
For a definition of condition and temperament, please take a look at our pricing page in Terms & Conditions.
There are inherent risks and restrictions in grooming. The degree to which this can be done safely depends on your dog’s behaviour and temperament. Dogs that are unfamiliar with the salon setting, puppies, senior dogs, and large or giant breeds all present unique challenges. Rarely, a dog may not be safe to be groomed for its well-being. The majority of grooming tools are incredibly sharp. A dog that is overly spirited or unruly may pose a risk of harm to either the dog or the groomer. To reduce risks, all FCL groomers have diplomas in expert dog handling and are trained in animal first aid techniques.
The majority of dogs require some time to adjust. An unwilling dog cannot and should not be made to go through the process. This would only serve to intensify any existing anxiety and fear. Procedures for reluctant dogs (to the point where they endanger themselves), such as nail trimming and matting-related coat removal, should be overseen or carried out at a veterinary practice. As a result, your veterinarian can manage and reduce your dog’s physical and psychological risks.
If your female dog goes into season, you might notice a change in their behaviour, and they may become more agitated than usual. It is essential to avoid adding unnecessary stress during grooming sessions, as it could negatively impact their experience and make them remember it during their next visit. It’s also important to note that we do not allow contact between dogs in our care. If a female dog is in season while visiting our grooming salon, it can also affect any male dogs present. If you know that your dog has gone into the season, please get in touch with us as soon as possible, and we will do our best to reschedule your appointment for when they are expected to finish.
If your dog has recently undergone surgery or had an accident or fits, it’s important to discuss with your vet before scheduling a grooming appointment. Depending on the situation, vets may advise waiting 2-3 weeks after surgery or until a post-op checkup is complete.
Even if there are no open wounds, grooming may not be suitable for a dog that has experienced an injury. The grooming process may cause additional pain during recovery and could introduce fear.
Please contact your vet or FCL to discuss the best options if you have any concerns.
If you are aware that your dog has any lumps, bumps, cysts, or skin tags, please let us know. We make our observations, but they may be hidden from view. Even when they are visible, dogs can be unpredictable when we approach the areas with clippers or scissors, and accidents may occur, although we do our best to limit any dangers.
If you have any concerns about your pet’s age, health or any changes you’ve noticed, please don’t hesitate to talk to us. We’re always here to help, and discussing your concerns with us can also help us watch for any signs or symptoms during your pet’s grooming sessions. When grooming elderly dogs, there are several things to consider. For instance, we’d like to watch for any warts or growths that may have appeared on your dog’s skin. We should also pay attention to how long your dog is comfortable standing on a table or being bathed and whether or not your pet appears to be stressed during the grooming process, which can strain their heart. Please be aware that there may come a time with very old dogs when grooming is not advisable.
It is common for pet owners to inquire about shaving off a double-coated breed in the summer. While it may seem like an excellent option to alleviate heat-related issues or manage the maintenance of thick skin, it is essential to understand that it is not recommended under any circumstances. In such cases, we suggest consulting with your veterinarian.
Double-coated dogs have two layers of fur protecting against heat and cold. Shaving their coat can cause damage by removing their natural protection, leaving them more vulnerable to heat or cold. It can also increase the risk of sunburn and cancer. Furthermore, shaving can change the texture of the undercoat, making it coarser and raising heat, which is the opposite of what you are trying to achieve. Also, hair regrowth can be patchy and take a long time to regrow.
We want to let you know that this applies to all double-coated breeds, including but not limited to Labradors, Golden Retrievers, German Shepherds, Australian Shepherds, and Pomeranians.
A calm, well-adjusted dog that is content almost always can be obtained by picking a puppy from a reputable, experienced breeder, undergoing the proper training and socialisation, and being exposed to grooming and home grooming at a young age. Remember that your puppy can be introduced to grooming as soon as it has received its final injections. This can assist in removing any potential fear or anxiety related to grooming and separation procedures.
So that you know, our response to a complaint will be based on how we receive it. We would appreciate your understanding about this. If we believe that we cannot continue providing grooming services safely and satisfactorily, we will unfortunately have to discontinue future services. Please know that this decision is not meant to be cruel but rather to prioritise the security and welfare of your pet.
We value your freedom of choice when choosing a dog groomer. As a professional training facility, we aim to expand the pool of skilled and diploma-qualified groomers. Our goal is to improve the welfare of dogs while they are in the capable hands of reputable professional groomers nationally.
Quality entails attending to your dog’s overall needs. Our goal as a dog grooming business is to encourage responsible dog ownership by working with our clients. To meet the needs of your dogs’ welfare, we keep both ourselves and our clients informed.
On rare occasions, it may not be possible to trim a dog’s nails during grooming. This can happen when dogs are fearful and may become anxious when subjected to the procedure. If a dog becomes too anxious during the nail clipping process, we will stop and recommend that you consult your veterinarian. Just so you know, the grooming cost includes nail trimming, and we do not offer any discounts if it is impossible to trim your dog’s nails.
Obsidian K9 Academy
Terms and Conditions