Deposits or full payment (non-refundable) will be taken at the time of booking to secure your course. An outstanding balance must be paid in full six weeks before the course commences. Training undertaken outside FCL premises, whether in a Heavenlyz centre or not, will not be funded in whole or in part by FURST CLASS LOUNGE LTD under any circumstances. All training must be conducted at FCL in the specified time allocated for your course and before the allocated assessment day.

Your right to cancel. You have 14 days from the date of entering into a service or training contract to cancel it. FCL cannot start providing the service before the 14-day cancellation period has ended, unless you have requested this with Furst Class Lounge Ltd. and Heavenly Ltd.

If you request a training service to begin immediately, you will still have the right to cancel; however, you must pay for the value of the service provided up to the point of cancellation. No refunds are given after this cooling-off period.

FURST CLASS LOUNGE Ltd reserve the right to amend these terms, conditions of service and pricing without prior notice. 

If you are unsuccessful in your practical assessment, as determined by the Heavenlyz assessor, you will need to be reassessed, which constitutes a referral. Heavenlyz Ltd. will charge a re-assessment fee of £150 payable directly to Heavenly Ltd. FCL Ltd. will charge £50 for the use and arrangement of a further dog for the assessment. Should you require any further tuition from Furst Class Lounge Limited before your next assessment, extra training days are charged at £140 per day.

All of the above are subject to availability.

Training hours are variable, ranging from 10 a.m. to 5 p.m., Wednesday through Saturday. Training days may be practical, FCL study, or home study (depending on the availability of suitable dogs). All attended days should be recorded as full days in student manuals. Students are not permitted to attend with dependents, a chaperone, or pets unless arrangements have been made in advance and for a specific reason.

Tools will be provided throughout your course to ensure you work with the best equipment available.
These will be signed out and back in at the end of each working day.

Participation in the end-of-day cleaning and maintenance of grooming and bathing rooms, tables, cages, and equipment is expected and forms part of the course’s health and safety requirements.

The salon features an upstairs staff area equipped with a kitchen, fridge, and microwave, providing 30-minute lunch breaks. Tea, Coffee and water are always available on request.

Smoking or vaping is not permitted within the building; however, provisions have been made for smokers to use designated areas outside the building.

Our health and safety policy and first-aid notice are available for your inspection. It is paramount that the safety of animals and people be considered at all times. Failure to work safely may result in written or verbal feedback or may lead to being asked to leave the course. No refund will be given.

If you have any physical, psychological, or emotional day-to-day needs that may impact your health and safety, please declare them before starting or signing up for a grooming course so that we can assess any potential overall risks.

Any concerns or complaints should be addressed with your tutor immediately. Complaints should be presented in writing within 7 days to your tutor. Any cause for complaint will be shared with Heavenly Ltd. unless you attend the in-house course. Upon satisfactory completion of your course, a certificate of achievement will be awarded. Unattended days and lost days due to illness are non-redeemable. Quality assurance complaints and appeals procedures are in place in conjunction with Heavenlyz Ltd.

Training days are prearranged and agreed upon in advance. Your attendance is required on prearranged days, which have been planned to accommodate additional client appointments and other students. Planning helps ensure students have a sufficient variety of breeds or coat types for practical work and that learning hours are achieved, thereby facilitating progression to the practical assessments. 

Students failing to attend scheduled training days without prior arrangement and 48 hours’ notice will forfeit the days missed.

Any additional days to achieve the required learning hours for your chosen course are charged at £140 per day; therefore, you must attend the agreed-upon and planned training days.

We will make allowances for two emergency days during the course.

It is expected that diversity be respected at all times. Students are expected to refrain from expressing disruptive (verbal or physical) sexist, homophobic, racist, or other similarly unacceptable actions or remarks at any time. Failure to comply will result in a written warning, and students may be asked to leave the course; no refund will be given. You are expected to fully attend and participate in the course material presented by your tutor. Any deviation that may result in injury to animals in the care of FCL Ltd., your fellow students, staff, or property may result in a written warning and termination of your course without refund.

Health and safety must be adhered to at all times, as well as the five animal welfare needs. The decision to terminate your course due to any disruptive behaviours or unsafe practices lies solely with the directors of Furst Class Lounge Ltd.

Personal Protective Equipment is provided for our use and is mandatory. Gloves, masks, ear defenders, eye protection and protective clothing can help minimise exposure to hazards. If you are exempt from wearing any item of PPE, you must provide a valid reason, sign, and complete an exemption form. PPE protects you from potential respiratory problems from inhaling pet dander, protects the eyes from airborne particles and protects hearing from the noise of equipment. Appropriate grooming wear helps protect the skin from irritants.

Suitable hair-resistant grooming wear and sensible, non-slip flat shoes should be purchased before starting your course. Grooming tops are provided in various sizes, subject to availability on the day. Long hair should be tied up or back at all times while training and maintained in a clean and presentable fashion. Please remove large rings, jewellery, and nose rings for your safety and the safety of the animals in our care. Denim jeans or inappropriate clothing are not permitted. Please wear long trousers suitable for the working environment. Please wear deodorant to maintain a pleasant working environment at all times. Any failure to do so will be addressed.

The AIM Level 3 Dog Grooming Award and Diploma require you to provide evidence and document practical work for assessment. You will need access to a camera, phone, or device, and be able to print photos for submission. Additionally, you will need to supply your stationery and take notes. You may also require access to a personal computer and printer. 

You are responsible for documenting and recording your work evidence in your own time, completing coursework manuals, and demonstrating a basic understanding of external canine anatomy, breed and coat types, and grooming terminology. This information is available in your work manual and on our website’s learning and resources page.

FCL Dog Grooming Training Courses are for individuals 16 years of age and older who are seeking a career or experience in dog grooming. You are required to complete a one-day taster course before starting any of our formal or in-house training. You will be taking the course because you have a passion and a genuine interest in working at the highest level in the dog grooming industry, in both standards and safety.

You will be ready to commit yourself to completing home studies and course assignments within the duration of the course and have sufficient spare time to absorb and study the theory work, especially if you have been out of the education system for some time or have other work and personal commitments.

You will be committed to attending the course days which have been prearranged. You may lose unattended days without adequate notice being given to rearrange the dogs which have been booked in for your training.

You will be prepared for some challenges, both physically and mentally, and be an excellent listener who is open to feedback.

You will need to be comfortable standing and working on your feet for extended periods and have unimpaired senses to react quickly and safely to changing situations. Where this is not the case, we can discuss individual requirements to assess health and safety risks and personal adaptations.

You will be the kind of person who follows instructions carefully to ensure safe working conditions with the dogs in our care, fellow students, equipment, and FCL personnel.

If you have any physical, psychological, emotional or mental health conditions that may impact your health and safety, the safety of others and the dogs in our care, please declare them before starting or signing up for a grooming course so that we can assess any potential overall risks and actions that may be required.

Careful consideration should be given if you suffer from respiratory, skin or Musculoskeletal issues. Dog grooming is not suitable for everyone due to the physical demands of the job.

Dog grooming is one of the most rewarding careers in the pet industry, offering ample scope for those seeking part-time or full-time work. However, setting up as a dog groomer also involves intensive training and a substantial financial investment. It is also one of the most physically demanding jobs in the pet industry, where unlimited patience and a genuine love of dogs are essential.

Dog grooming involves a lot of lifting and twisting, often in warm conditions, and you should be comfortable being on your feet for extended periods. You should have a good sense of humour; dog grooming can be a messy business, and you should be comfortable working with dogs of all sizes and temperaments.

Suppose you are prepared to meet the high expectations and demands of FCL Training without exception. In that case, you can look forward to and be ready for an exceptional and rewarding career ahead in an industry where customers demand the very best for their pets.

It is expected that you should set aside time at home to study and understand the course material and complete the assignments before the last day of your course. All assignments are to be held securely at FL Ltd. for presentation to the assessor before or on the previous day of your course. 

You will be required to post completed work materials to Heavenlyz Ltd. We recommend using a signed and tracked service to protect your hard work.         

If you have any physical, psychological, emotional or mental health conditions that may impact your health and safety, the safety of others and the dogs in our care, please declare them before starting or signing up for a grooming course so that we can assess any potential overall risks and actions that may be required.

In such cases, we can discuss individual requirements to assess health and safety risks. When the combination of likelihood and severity results in a risk that is deemed unacceptable, and the risks are too high, dog grooming training may not be recommended, and training services may be declined.

Dog grooming environments can pose several health and safety risks to both the groomer and the dogs being groomed. These risks include potential injuries from sharp tools, respiratory problems from inhaling pet dander and hair, and the spread of zoonotic diseases. Additionally, groomers can experience physical strain and repetitive stress injuries from the physical demands of the job.

The above conditions are not exhaustive

FURST CLASS LOUNGE Ltd reserve the right to amend these terms, conditions of service and pricing without prior notice.